Hi,
I have an enquiry you may be able to help me out with.
A client has been working for 30 hours a week and recieving both Working and Child Tax credits. She also recieves DLA at the Higher rate for care and Lower rate mobility.
She has been sent a letter from the Inland Revenue saying that they have information that she is not in receipt of the DLA at the higher rate, they claimed to have enclosed a form for her completetion, but there was no form, and they said they wanted the form returned by (exact quote) "dd/mm/yy". I have seen this letter.
I have advised that she send a copy of her DLA award notice (which still has two yeas to run I have seen this document too.) Is there anything else I should advise her to do. She is very anxious that she is being 'probed' into when she can see she has done nothing to warrant this.
I wonder if there is a complaint route she can go down regarding the letter,missing form and missing return date.
Any advice grarefully received.
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