I've had this problem too - client reports reduced income, TCO say you can't have your extra money until the end of the tax year. I assumed that appealing wouldn't work, it's not that the amount has been calculated incorrectly, just that TCO won't pay it, so the decision about amounts is not incorrect. The decision the client is unhappy with is the time of payment, and that is not appealable.
We have ended up going through the complaints procedure on this one because it took so long for TCO to accept that they should revise the award. When they did so, they still only gave the client the benefit of her increased entitlement from the date they took action, and told her she couldn't have the benefit of the underpayment from earlier in the tax year until finalisation.
Anyone got any other tips to get round this? Can the delay be challenged in any other way than complaining?
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