I am working on a case regarding an overpayment of HB. The appeal concerns an argument of official error relating to the lack of adequate support to the client, who has disabilities, in terms of advice and support with form completion. One of the counter-arguments put by the council is that the HB forms used by that council are 'model BFI forms and therefore compliant with the DDA'. Does anyone know what the BFI stands for?
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