I have a case involving a single parent whose HB/CTB was suspended over a year ago after the LA received (quite strong) circumstantial evidence that she was cohabiting. They eventually refused the claim outright and client appealed and submitted a new claim. The authority have never visited my client to do a cohab interview to confirm the conclusion from the circumstantial evidence.
They passed the info to the DWP who stopped the IS in October 04. Under the threat of court action the DWP undertook a cohab visit and have now reinstated the client's IS, but the LA have just refused the new claim.
The client now has nearly £5000 of rent arrears. I'm prepared to accept that for the old claim we have to argue our case at tribunal, but I'm running out of ideas as to how we can get the LA to accept some moral responsibility and investigate my client's circumstances properly so she can at least meet her ongoing rent committment. If they do that, they'll see, just like IS has, that she is not, in fact, cohabiting.
How can we get LA's to stop 'taking things personally' and be properly inquisitive in the decision-making process?
Any and all ideas welcome.
Thanks.
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