If I've understood your post correctly, you are suggesting that there might be grounds for compensation or ex-gratia payments on the grounds that the tenant was led to believe the claim would succeed?
If the tenancy was created after the claimant had sought advice about her position from the council, mentioning specifically the connection with the landlord, and that advice was that she would qualify for benefit, then grounds for a complaint would be quite compelling, especially if the advice were given in writing.
However, if the tenancy was created anyway and the claimant didn't seek such advice, then I don't think the authority could said to be at fault. The lack of, or inadequate expression of, factual information about the law in a claim form or advice leaflet could not have helped the claimant as she had already signed the tenancy agreement.
If the claimant had considered the question before signing the tenancy and was led to believe by the literature that there would be no problem, then you are in the middle ground and have an arguable case - although, IMHO, it would be unlikely that the authority would accept liability.
It sounds as though the council's literature could be clearer (actually, from what you say, it doesn't mention this issue at all) and in that respect they should be asked to change it.
It also means that there might be an arguable case for non-recovery of any subsquent overpayment - but that's a different question hinging on several unknown factors.
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