Glenys,
Further to Pauls advice, and answering your question about appeals, well firstly both your client and the JCP worker can propose changes to the jobseekers agreement at any time, if client disagrees, she can request they be referred to a decision maker and if she doesn't agree with that decision she can appeal (read CPAG hand book pages 348 - 375 in particular it will give you and your client some good ideas for formulating a strategy).
Back to Pauls points (he's put it so much more diplomatically than what i'm thinking and what i'd like to post),i don't see why she can't do the access course etc etc either, similarly i'm doing voluntary work for Norddis/Age Concern wotsit its all in my jobseeking wotsit on the basis that it will improve my chances of getting paid work and networking etc etc etc etc.
Would be worth your client trying to negotiate a change first though with the employment office, e.g. the fact your client is doing an access course (which is not exactly a soft option) suggests she doesn't have any A levels, may be she doesn't have many GCSE's too?, but the fact she's doing a Access course suggests she has a lot of the attributes that an employer would want anyway, and an employer would be far more impressed by her doing a course which leads on to higher education, than a JCP training wotsit, so it may be worth putting down on paper (your client presents a short sub to the EO) for the benefit of the employment worker why she's doing the course, what (transferable)skills she's learning, how it is demonstrable proof that she wants to better herself,the impact on her confidence and self esteem, proof that shes motivated, has a sense of purpose, has iniative, open to change/new ideas, she recognises the job market is a competitive place demanding workers continually update their skills hence her drive to get better qualifications than she already has.
Also emphasising the obvious that just because she is studying on an access course doesn't mean she is not actively seeking work, nor does it mean she is not willing and able to take up work immediately.
I better shut up because i can feel mist rising and its not a sea fret, but let us know how your client gets on.
andy
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