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a client in receipt of child tax credit started work for 16 hours a week 3 months ago and filled in a new claim pack, to claim working tax credit, on the advice of the jobcentre. he has made 7 phonecalls to find out why his claim hadn't been processed, still no wiser...
a phonecall to the Inland Revenue discovered the 'reason'...he should not have filled in a new claim form, but just reported his change of circumstances. they need him to send in the details of his employment, all of which were provided, with a letter of confirmation from the employer, in his claim form... but he shouldn't have completed a claim form, so they ignore all the information in the claim form...he has to report a change of circumstances, and no they can't treat the claim form as a c/o/c report...they couldn't possibly make 'assumptions' like that, even though it's a signed document...he shouldn't have completed it...
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