I love the way tax credit argue with you.
I have a client where there appears to have been fraud on the case, and he fails the security check because the address he gives is not the one on file. Client lives in London, Tax Credit want me to ask him if he is SURE he doesn't live in, I think, Luton.
Strangely enough client is quite sure where he lives.
Then last week I rang and they queried my authority, and kept asking was I SURE that my name is not Caroline.
I am very sure.
Then they accepted that I had authority to act because I knew the CAB phone number (ex-directory but not exactly top secret).
Oh - and the most common error on the declaration appears to be just saying there are no children. We see a lot of those.
Victoria J.
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