I have seen first hand incidents where clmts written appeals / statements said one thing and the verbal evidence did not exactly tally. In those cases I attended (in whatever capacity), the Tribunal found for the LA every time - no exceptions.
From the LA perspective, I have relied on written statements for LA officers when compiling submissions. As yet, this has never caused a problem - Chair's have attached whatever weight they see as being appropriate to the statement(s).
Normally, the written statement tends to be used in situations where it would be pretty pointless calling an LA officer in person and therefore a brief statement has been submitted simply confirming that interviews / details of visits, statements in the LA's submission are correctly attributed and all are an accurate reflection based on recollection(s) and records etc.
Occasionally, the LA officer has in any case been called - especially when the clmt (or rep) has cast, how shall I put it, "aspersions" on the character of the officer concerned (wonder how many reps realise the risk they, or their clients, run in terms of defamation....even those who are "professional" reps...). To date, in my experience, nothing has turned on the written statement / attending officer situation. As a purely personal observation, I have also found this to be true in other legal proceedings in which I have been involved in one capacity or another (not benefits related).
Two rules really: 1) Don't lie in the first place; 2) Make sure you know your own statement inside out. 3) (er, did I say " two rules"? ) never ever ever personalise statements beyond stating the facts and attributing RELEVANT comment.
As a lawyer, the above bit is probably a bit insulting - sorry ! But hopefully it could be useful to one or two others.
Regards
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