I've had reason to deal with Centrelink recently - Australia's equivalent of the DWP.
I've written to them twice, both times enclosing my client's written authority. They wrote to my client recently in the following terms:
"Please note that this office is unable to respond to queries about your pension from persons other than yourself unless you authorise a third party to enquire"
In addition, they ignored two phone calls and one email...
Sound familiar? Sigh...
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