I have a query about applying for a CCG for removal costs.

One of my colleagues has a client who has been refused a CCG at his local office on the grounds that the client should have moved home already and therefore should apply for a CCG at his new accommodation. My colleague though is arguing that althought the client signed a tenancy for his new accommodation in October he has not moved yet as he is elderly and severely disabled and is only just receiving the help he needs in order to move now. He can prove to them that he has not yet moved. Are his local office correct in refusing him a CCG for removal costs?

Hi

This is crazy!!! For what reason does it matter to them when he moves? (if he was eligible for help in October then he should be eligible for the help now if he obviously did not get in Oct).If he fits the criteria then they should at least consider it. (or come up with a better reason for not awarding it).

I would initially ask them for the reasoning behind their decsion (speak to the officer) and if needed ask for a review, you will need to impress on them the urgency of this case and the effects it is having on the client and why he needs the CCG and what will happen if he doesn't get it.

It is obvious that the Decision Maker did not act fairly, and I can not see any reason why they would say he has to have moved, unless, they do not believe he hasn't?

As an after thought which address is he now using for his benefits? If it is the new address then this may be why there is problem.
As according to their records he has moved. Either way ask for them to review their decision and a review interview although I appreciate it "drags" things out.

Hope this helps Kim