Frankly, I don't think the DWP is going far enough with its current strategy of virtual offices that are not really where they seem to be.
Only recently, in our office, we easily tracked down the contact number for the Crisis Loans department, despite several attempts to evade detection including phone number changes.
No, it's time the DWP got its act together and opened up a string of virtual offices in a real virtual world such as Secondlife:
http://www.nrdc.org/onearth
No one's fooled anymore by their spurious postal addresses which can eventually be found by the punters in the real world. By having virtual offices paying out virtual benefits, the annual social security bill could be slashed by £100 billion at a stroke. Then everyone would be virtually happy ever after, or is that just Alice in Wonderland stuff?
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