Is anyone else having these problems?
Since the loss of the HMRC disk, our local tax office has refused giving out tax credit claim forms.
My client called the "helpline" 2 weeks ago and was put through security questions just to get a claim pack - she has never claimed before.
The form never arrived - called today from our office and failed the security questions that she had passed 2 weeks earlier.
I was stonewalled by the tax credit helpline person - no, I could not speak to a manager as they would give the same response, no he could not tell me why a security check is needed to get a claim form etc etc.
This is completely ridiculous
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