At Bristol City Council's Welfare Rights and Money Advice Service, we are reviewing our case file file papers and are desparately in need of a means of consistently collecting appropriate data to carry out benefit checks for clients, and to show on file that proper calculations have been completed. At present we use a number of means at the lower end of the evolutionary scale, ranging from the 'back of the DWP envelope' to various calaculation sheets for individual benefits, most of which were designed for training purposes rather than casework use. What we are idally looking for is something on 2 sides of A4 which would do all of the basic calculations, for at least IS, HB/CTB and PC and enable us to capture sufficient information for Tax Credit/an in work better off calculations to be done where necessary, (most of our clients are older and the proportion in work or with children is quite small) But we accept that the real solution is probably going to be less than ideal, and would be happy to consider any solutions smaller than a telephone directory! Responses welcome, either here, by email to paul_moorhouse@bristol-city.gov.uk or by fax to 0117-377 2855.
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