Surprise, surprise, the client with the missing payments has just left, payment still not in account. Phoned the local office as suggested yesterday, asked for it to be passed on the bank account support group, only to be told that now they suspect the reason for the missing payments is that they have the wrong account details. Amended the system for next week, but 'will have to investigate what caused the error, if it's the departments fault payments will be re issued, if the error is the clients fault eg hand writing is unclear then no payment will be issued, unless it can be recovered by the post office'.
In the process of recalling the files!
How long before they start the 'sorry, that paperwork is kept in the computer room and we don't have access to the computer room', cycle?
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