It's been a bit of a myth that LAs are "required" to keep a specific decision-making document as to how a particular decision has been reached. In fact, it this was a requirement in every case, an already difficult job would be even more time consuming than it already is.
In practice, for most LAs I've worked at/with, the general approach is to note day-to-day "bog-standard" changes / new claims etc on a diary or action sheet (whether electronic or paper) with the briefest of details - e.g. "CofC: WTC & CTC inc wef ".
Only in the more complex cases is there a *possibility* of more paperwork - this generally tends to be awkward capital cases / reg 9 cases / overpayments arising out of investigations etc. In such cases, even these notes tend to be more with internal reference in mind than subsequent disputes. Of course, there are one or two LAs who take a more formal approach. However, and perhaps unsurprisingly, it can lead to ppl getting bogged down in unnecessary admin, rather than concentrating on the substance of the case.
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