Once again you are right. The system ESA uses is JSAPS, and yep, if there's a JSA claim on the sysytem, ESA has to do a clerical claim. JSA need to 'transfer to clerical' or 'TTC'. A stupid way of saying delete the claim, before ESA can then build it on JSAPS. Even then there can be a problem with the PD dialogues, namely PD052.
Whatever the system problem is, your client was incorrectly advised to claim JSA and now appeal is won should have ESA reinstated as a clerical claim until it can be rebuilt on the system.
The whole idea of putting ESA onto JSAPS was ridiculous as it is definitely not fit for purpose. The IB system (RP) would have been much better if it were not for the fact that the RP system has SRP, BB, WB. WPA, SDA, MA, IB, and others sharing it!
It was extremely frustrating working with such inadequate software!
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