Hi, I tried for a crisis loan the other day for a client who has missed a jsa interview 6 weeks ago. It looks like the claim was closed down. Subsequently, the chap applied for JSA online and noted down the reference number. The next day we applied for the crisis loan and the decision maker refused the claim because she could not be sure that a claim for JSA had been made and she was unable to trace that the JSA claim had been made online - I said that we had the reference number of the online claim but that the contact centre had not rang for the telephone appointment and JSA interview at JCP. The DM refused the claim on these grounds - I would like to make a complaint - any advice welcome. Thanks Stuart
|