Have just received a CD of TCO phone records for a client:-
1. Has anyone had a case where the CD included a call from a quite different claimant (including name, address, dob, NINO) entirely unrelated to the claimant the CD is for? If so, what action did you take?
2. At least one phone call from the client which TCO acknowledge is logged in their records is not on the CD, yet the CD is supposed to be a record of ALL calls. Has anyone else found the CD cannot be relied on to be comprehensive?
Any answers/comments will be much appreciated.
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