Based on the info given, my view is that the LA advice is correct.
For underlying entitlement (or a claim), the time limits work as follows:
1) LA requests info / evidence - 1 month* or such longer period as the LA considers reasonable (*was probably 28 days at the time).
2) If the clmt failed to provide the info, the LA was entitled to make a decision based on the info it had, as well as draw inferences from the failure of the clmt to provide evidence (in this case, a higher non-dep deduction).
3) Decision made - clmt had one month in which to ask for a reconsideration, or appeal (or, if a late appeal, an absolute time limit of 13 months from the date of notification of the decision).
"Underlying entitlement" doesn't have a self-contained time limit. It isn't needed. The time limit is set by HBR 73 (as it was then) to provide evidence, then the DARs to appeal etc.
Also, based on the info given, there is no possibility of an any time revision - this can only be considered where there has been an official error.
Sorry, but I really don't think you'll get very far with this (at least not based on the info currently available).
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