i'm not seeing anyone with this particular problem, but as you point out, few school leavers have a welf for a dad, prompting enquiry.
the DMG guidance appears to be correct.
>>>33037 In JSA the claimant is not normally entitled for the first three days of a JSP (DMG 20901). So once the conditions are satisfied, entitlement will start on the day after those three waiting days.>>>
i would have thought that the case would be a straightforward new claim, with the payment calculated by the computer system, and no off-line decision-making required. if the correct date of claim is entered, the payment ought to be correct. It obviously wasn’t, but what accounts for it? If the correct dates were input and an erroneous decision comes out, a specific systemic error is indicated, but I don’t think that conclusion can be reached by extrapolation from your son’s experience unless and until you have pinned them down on what exactly and specifically went wrong with his decision.
Was the’ faulty guidance’ explanation given in writing by any chance...? sifting reliable advice from verbal bullshit excuses seems to be one of the many great challenges of the whole CMS experience, at least here in brummieland, where it got off to a desperately bad start and near collapsed. CMS itself smacks of a massive systemic error resulting in underpayments, and I think there are lots of dangers in just firefighting and adapting...
Bearing in mind that loss of face to face contact through local office closures has not here been replaced by job-centre access (local jobcentres couldn’t cope with the call-centre fall-out traffic and have got tough. I don’t know whether this is local or national???) and the call-centre system blocks access to processors and anyone else but call-centre operators, written communications are also going down the pan fast – eg unintelligible reasons for disallowance requiring telephone call, then telephone call requiring persistence and knowledge to negotiate the obstacles of misleading and incorrect information given out in the course of the telephone call, before you get to the real nub.
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