Client aged 17, 18th birthday 4 weeks time. Will satisfy criteria when 18 for income support award. Wants to make advance claim + contacts contact centre - who notify local JC+. Things went wrong and she was never offered interview at JC+ with under 18 adviser. She did submit an AI, posted out by contact centre, but it was not received by income support processing. I am trying to track down information re referral process by contact centre to JC+. As I understand it 16/17 year olds cannot make an income support claim via contact centre. They must claim via their local JC+ and an interview with the under 18 adviser. How formal is this requirement? is it recorded in any JC+ circulars/publications? If not offered an interview at local JC+ in above circumstances have the JC+ failed in their duty to the young person.
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