I was on the phone to Canterbury BDC this afternoon and this is (really) a summary of what I was told by the telephony operator...
Income Support is a 'stop-gap' benefit for people who are not habitually resident. The Jobcentre has nothing do with habitual residence and entitlement to income support is decided by the home office so, to chase up an appeal that's been outstanding for 8 months, the client will have to call the Home Office in Wick.
I didn't even begin to contemplate putting him right...
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