I cannot win an appeal for my EU client on her R2R issue, who was wrongly advised to terminate her JSA claim and claim IS as a single parent, by an advisor at JCP.
So I am left with a claim for compensation against JCP for 4 months worth of JSA, HB/CTB and CTC - a substantial amount. She waited 3 months to get a decision ( which was negative ) , during which time the JCP advisor told her not to recaim her JSA as she would be contradicting herself, even though the client was getting desperate as her HB and CTC had stopped. The JCP advisor even advised her to appeal after her negative decision. The client eventually reclaimed her JSA as she was destitute and threatened with eviction ( her only income was CB for 4 months ). Since then she has been told by other advisors at JCP that she is on the wrong benefit as a single parent with a young child and she has had to insist to stay on JSA.
Has anyone had any experience of this and have you been successfull?
Thanks all
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