The problem with this one is that they didn't ask for backdating and, at the moment, TCO will only backdate for 3 months from request, which gives her some backdating but not all.
If there is guidance along the lines suggested by CPAG then I might find it easier to get them to change the decision without going to tribunal as she sent in a copy of her DLA award with the claim and it was only entitlement to DLA which allowed her to claim WTC. Therefore, clear evidence of backdated entitlement supplied but no specific request to backdate.
Tony
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