David-Wolves
Tax Credit Advisor, Inland Revenue, Merry Hill, West Midlands
Member since 05th Jun 2004
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RE: How!
Fri 11-Jun-04 10:46 PM |
A common problem yes, a glitch, no, the nill income occurs mainly due to an input error on the system, ie: if someone calls up and states that they have a nil income but their partner remains at 37k (for example) if only one income is updated, ie: the nil one, the whole award is calculated on this. Of course £60.00 per week is not reasonlable for a 37k a year income, I posted that to get the exact response that you delivered, ie that it isnt, and that a claimant would notice it. I deal with these problems all day, and each time I come accross them I can see where the problem happened, and why it happened, and I will refuse to admit to anyone that it is 'unexplained' because it simply isnt, it is 99% explainable most of the time. I honestly wish the sytem that I have to work with was as straightfoward as others, but it isnt. Each and every time I see these problem cases, I make a note of them and follow them up to resolve them and yes, I come out looking unpopular sometimes because I tell the truth when it is oh so easy for me to say it is an unexplained problem, and I have passed it to a team leader. If I see a claim heading that way ie: they have incorrect income etc, or even if it looks incorrect, I will check this with the claimant, as advisers, we dont have to do this, but I honestly want everyone to recieve what they are due. I make more than my fair share of call backs on these cases, again something we are not expected to, and sometimes get called up if we are spending to much time on a claim, but I do not make the rules. I try bloody hard to help people, as you do, and it hurts when I come on this site and read the comments made about the 'typical' and 'unsurprising' answers I give, and how 'its the quickest response I have had' etc, again I ask anyone on here to e-mail me direct if i can be of any assistance to them.
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