Child Support, Pensions and Social Security Act 2000
Schedule 7
2. Decisions on claims for benefit.
Where at any time a claim for housing benefit or council tax benefit is decided by a relevant authority-
(a) the claim shall not be regarded as subsisting after that time; and (b) accordingly, the claimant shall not (without making a further claim) be entitled to the benefit on the basis of circumstances not obtaining at that time.
The LA is correct. HB and CTB are two seperate benefits and if the claimant only qualified for HB at the time of her initial application, she would have to re-apply if her circumstances changed and she subsequently became entitled to CTB.
And yes, it is stupid. As the LA has some discretion over what form an application takes, they may simply accept a letter from your claimant that simply states 'I want to claim Council Tax Benefit'.
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