Just an observation...
Unusually, I beg to differ with part of Mike Shermer's contribution.. ![](images/happy.gif)
Mike stated: "If the Council benefits assessor failed to take into account all the information that the client had provided, then that is an official error, and is not recoverable from the client".
If the LA can show that the clmt could reasonably have been expected to be aware s/he was being overpaid, then the overpayment will still be recoverable.
Irrespective of "first time" claim, the same test applies. It's also worth noting that there are a couple of CDs where the clmt was a "first time" clmt but still came unstuck. In this situation, much will probably depend on the nature of the error.
If for example the error was about income, then the content / quality of the LA's notification letters to the clmt will be a major consideration. If the error was more technical (e.g. would require knowledge of regs), then you'd only normally struggle if you have a client who is an ex benefits officer etc....
I completely agree with the remainder of Mike's post - ask for a FULL explanation of ALL factors etc.
Regards
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