Your client may also be a victim of maladministration. there are some links below which might get you started. in birmingham, the benefit service 'imploded'to quote the senior benefits officer between 2000 and 2003. From my own experience, benefit problems here started building up in 1999 before 'tipping point' was reached, and occurred, but gradually reducing, through 2004, when the recovery plan was put into operation. it was not practicable for the LA to indentify and rectify every case that had gone wrong, and administrative problems on this scale leave a legacy for some time to come, on a case by case basis. BCC appears to act at times, as if the event never happened, and of course, many staff involved would not have been there at the time and do not have knowledge, but these problems, which are a matter of historical record, are not undone by a magic wave of the wand.
if you have strong evidence suggesting your client was entitled to HB, and reconstruction from available records cannot throw light on a valid reason for disallowance, during a period when the benefit system was seriously maladministered, the LA cannot ignore that fact, and on a balance of probablity, there may be a strong presumption in favour of your client's entitlement.
i have had a couple of cases as late as 06/07 involving council tax re-billing and summons for 2000 - 03 written off on the above basis. it's not clear in your post when your client's problems surfaced, but if in 2007 she is having problems with 2000 - 2002, it might be worth exploring the possibility...
jan
http://society.guardian.co.uk/housing/story/0,,409763,00.html
http://www.islingtonlaw.org.uk/Publications/Annual%20Review%202003.pdf
"Throughout the year the problems caused to residents in Islington by the maladministration of housing benefit by ITNet reached a crescendo. It has sadly become routine but important work for the Unit to act for tenants facing possession proceedings or eviction by the bailiffs due to rent arrears which were due entirely to delay in assessing the tenant's housing benefit or to errors made in the assessment."
http://www.audit-commission.gov.uk/reports/accessible.asp?ProdID=E7D52C9C-6245-4293-92E7-99E17883668C
http://www.lambeth.gov.uk/NR/rdonlyres/5F88FB69-351D-4E3B-9C9F-7CB341F0EE4E/0/005306.pdf
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