Check out Paul's reply to Sue's posting 'telephone calls' on the 'decision making and appeals section of the discussion forum, it will give you some good pointers, particularly related to your clients assertion that he notified his change of circs, and again another Paul advice remedy write and ask relevant office "for all copies of correspondence between relevant office and your client held on file, copies off all case entries held on his file detailing all telephone contacts and where these are incomplete, computer printouts recording said information" covering relevant dates (i.e. between 1994 - 2008).
One of these days i'll have an original idea?
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